Refund and Return Policy
Overview
Our refund and returns policy lasts 5 days after delivery for quality defects. If the 5 days have passed since delivery, we can’t offer you a full refund or exchange. Requests for refund due to personal preference of flavor profile will not be accepted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are unused and defective or damaged upon arrival. Every item is quality inspected before leaving our facility but if you find a quality or packaging issue, send us an email at customerservice@
Shipping returns
We will provide you with our mailing address or a call tag as needed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for product to reach you may vary.
Need help?
Contact us at customerservice@